Had one more from yesterday that I forgot to post: While coming back from vacation, we stopped by a fast food Drive-Thru window. Within seconds, we were greeted with a "what do you want". After we placed the order we drove to the 1st window and were greeted by the employee who took the order, she was not smiling and in fact made no eye contact with us. She looked at us as if we were bothering her.

This is a huge chain. Whatever happened to a script that said something to the effect of "Welcome to _______, may I take your order?". What about greeting the customer with a smile and saying "Thank you, come back again"?

Holy moly, this is a huge national chain.