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I HATE EARTHLINK
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DrTorch Offline
Proved mach and GTS to be liars
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Posts: 35,887
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CrappiesDonatorsBalance of Power Contest
Post: #1
 
Last month Earthlink officially took over from my ISP. I had found a cheap and reliable ISP...no bells and whistles in their software. A simple dialer, lots of numbers in my area, no issues w/ my choice of email client (Eudora).

Then they sold to Earthlink. UGH.

First "Total Access" took about 10 minutes to start on my machine (gee it's a relic at 1.2 GHz). Often I can get no internet connection. When I do get a connection, it's almost always (>98% of the time) 28.8 or slower!

So I cancelled after a month of frustration and work on my part. Will they refund me? Nope. Not for last month, and not for the current month.

^$%* them, I should be billing them for my time.

Anyway, forget that JD Powers survey, Earthlink bites.
06-23-2005 02:12 PM
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Lethemeul Offline
Fancy Pants
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Posts: 3,591
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NCAAbbs LUGDonatorsFolding@NCAAbbs
Post: #2
 
Quote:So I cancelled after a month of frustration and work on my part. Will they refund me? Nope. Not for last month, and not for the current month.

My problem with Earthlink started when I cancelled. I'd had Earthlink once, cancelled and went to broadband, moved apartments, went back to Earthlink.

I never got billed for my first account after it was cancelled. However, when I opened the second account, they started billing me for two accounts. Being the non-observant student I was, I didn't notice until I graduated, got a job and switched back to broadband.

After I cancelled the second account, I had a charge for service the next month. I called to ask what the deal was and they said it was for the first account. I explained that it had been cancelled and had the confirmation number from cancelling (yeah, I'm kind of anal about such things) and they had no record of it being cancelled. I went back and checked and realized they'd been double charging me for about 6 months, called them again and got the same answer - "You never cancelled the first account, it's not in our computer."

Yeah, so Earthlink is on my poopie list too.
06-23-2005 02:46 PM
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